This policy outlines Faeb Crunch’s commitment to complying with Canada’s Anti-Spam Legislation (CASL) regarding the sending of commercial electronic messages (CEMs) to clients, prospects, and other recipients within Canada. Our Anti-Spam Policy and related CASL procedures ensure that all communications adhere to legal standards.
This policy applies to all Faeb Crunch employees who send CEMs from or to Canadian computer systems or to electronic addresses accessed in Canada. All internal procedures must align with this policy to prevent unsolicited messages and ensure CASL compliance.
Faeb Crunch obtains express, opt-in consent before sending CEMs to individuals without an existing business relationship in the past two years, unless implied consent or CASL exemptions apply. Verbal consent is acceptable if properly documented. Consent must not be bundled with other agreements and must be clearly distinguishable.
Third-party providers sending messages on behalf of Faeb Crunch must also comply with CASL.
All consent and client relationship records must be stored in CRM systems and retained for at least three years from the last CEM sent.
CASL does not apply to the following types of messages:
All vendor and service provider contracts must include terms requiring compliance with CASL when sending messages on behalf of Faeb Crunch.
Each CEM must contain an easy unsubscribe option, such as:
All unsubscribe requests must be honored within 10 business days.
The Faeb Crunch Compliance Department is responsible for the ongoing review and maintenance of this policy. It is reviewed annually and any significant updates must be approved by company leadership.
Failure to follow this policy may result in disciplinary action in accordance with Faeb Crunch’s internal HR policies. Regular audits will be conducted to ensure compliance.